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For more complex problems, you can also request to receive a phone call or use Xfinity Assistant to connect with a live customer service agent. These FAQs cover subjects including troubleshooting Wi-Fi issues, ways to pay your bill, and installing Xfinity hardware. Subscribers can also contact Comcast Business chat agents for additional support.

If you need chat help outside of this window, Comcast Business also has an after-hours team that records your case and has a representative reach out the following business day.

If you need to immediately solve your troubleshooting problem, the Comcast Business support web page features articles that focus on business-specific internet, TV, and phone questions. At local Xfinity retail stores, you can manage your account, exchange equipment, and learn more about Xfinity services in-person. Use the Xfinity retail store locator to find the nearest Xfinity store or service center. To change your Xfinity package , schedule an Xfinity phone callback or speak to a live Xfinity chat agent.

Visit ComcastSeasonal. To cancel your Xfinity services, schedule a phone callback , connect to a chat agent , or visit your local Xfinity store. You can also complete an online cancellation form or mail a form that includes your full name, service address, account number, and phone number to:. Philadelphia, PA Xfinity will confirm mail and email requests within two business days. Xfinity Bundles. Xfinity Channel Lineup. Xfinity Availability Map. Xfinity Deals. Xfinity Free Installation.

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Necessary Necessary. Necessary cookies are absolutely essential for the website to function properly. My Xfinity internet service is out. Where can I find information on local outages? Can I email Xfinity customer service? We value your feedback. Was this page helpful? Tell us what helped most on this page.

Type your response here. Thanks for your feedback! What to read next Read more. Best Xfinity modems and routers reviewed Taylor Freitas — 7 min read. The hidden Xfinity fees on your bill and what they really mean Taylor Gadsden — 3 min read.

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